Stuck Round - What You Should Know and What You Should Do
What is “Stuck Round”?
In the context of online casinos, a "stuck round" refers to a situation where a bet placed by a player gets trapped in the gaming system. In this scenario, the system fails to settle the bet, and therefore, the winnings are not credited to the player's account.
Let's say a player has won 20 euros in a round, this amount should reflect in their account almost instantly. This interruption of a game's natural course can lead to the player's potential winnings being held up in the system, causing frustration and confusion.
Possible Causes of a "Stuck Round"
A "stuck round" is a common phenomenon that can occur in the middle of a gaming session, leaving players both frustrated and at a loss. This situation can materialize during any game and could potentially affect any player, regardless of their experience or the platform they are using.
Several reasons might lead to a "stuck round" in an online casino:
- Unstable Internet Connection: The gaming experience in an online casino heavily relies on a stable internet connection. An inconsistent connection can disrupt the data flow, causing the software to malfunction, leading to a "stuck round".
- Software Glitches: Online casinos operate on complex software, and at times, they may be prone to bugs or glitches. Such anomalies can result in game rounds getting stuck.
A similar scenario can also occur in a game like “Rise of Poseidon”. Here, you're rewarded with a bonus round and free spins. However, the game continues to spin normally, not transitioning into the bonus or free spin mode. Despite your victories, the game doesn't acknowledge your wins. The account balance, which should have increased with your wins, remains unchanged.
- Server Overloads or Disruptions: If the casino's servers are dealing with a high volume of traffic or facing technical problems, the game's flow may be disrupted, resulting in "stuck rounds".
Imagine you're deeply engrossed in a game like “Fortune Keepers”. You're on a roll, having successfully triggered free spins and even activated the bonus round within these spins. However, an unexpected interruption, like an incoming phone call, causes your game to disconnect. Once the interruption is over, you're eager to dive back into the game and continue your winning streak.
But, the game refuses to load. Despite several attempts at troubleshooting, such as clearing the cache and cookies, you're met with a perpetual loading symbol. The game, now stuck in an endless loading cycle, is impossible to resume, leaving your potential winnings trapped in the system.
In these three scenarios, what should have been a seamless gaming experience becomes a complex issue. The game rounds get stuck due to a technical glitch, failing to process the bet correctly or register the wins. The result is a disruption to your gaming experience, as the system erroneously believes the round is still in progress. So, your winnings, rather than being credited to your account, remain locked away.
This is the essence of the "stuck round" issue – an ongoing round that doesn't conclude properly, blocking the due winnings and leaving the player in limbo.
Waiting Time for Issue Resolution
Typically, it may take up to 24 hours for the stuck bet to be settled. If the winnings have not been credited to your account within this timeframe, it's crucial to follow up with the customer support team. Keep in mind that technical issues sometimes take time to be resolved, requiring a bit of patience on your end.
Practical Steps to Handle a "Stuck Round"
If you find yourself caught in a "stuck round", the following steps can help:
- Document the Issue: Take a screenshot or record a video of the problem. These materials can serve as vital evidence when explaining the situation to customer support.
- Reach Out to Customer Support: Most online casinos provide 24/7 customer support. Reach out to them, explain your situation in detail, and provide any relevant evidence.
- Patiently Wait for a Response: The support team should guide you on the necessary steps, which may include troubleshooting your internet connection, updating your software, or waiting for their technical team to fix the issue. In some cases, you may be compensated for the issue if it is the casino's fault.
Here are preventive measures you can take to minimize the likelihood of encountering a "stuck round":
Ensure a stable internet connection before starting your gaming session.
Regularly update your gaming software to avoid technical glitches.
Prioritize your device's performance by closing any unnecessary programs running in the background.
While online casinos have brought the excitement of gambling to our fingertips, they are not without their technical issues. A stuck round can be a significant disruption to your online gaming experience.
However, understanding the problem and knowing the steps to take can help you navigate through it effectively. The key is to be proactive in documenting the issue, engaging with customer support, and following up until the issue is resolved.
